We booked a property near Yellowstone national park. I would not recommend you use this app and I wouldn't give any stars if I could but had to give 1 to write the review! Up to date appliances and a huge washer and dryer. She was so offensive and I honestly felt a little threatened that if I said the wrong thing she would just show up. Plenty of room to spread out and the pool was great to relax by and swim in. This is pure theft and I am not willing just to let this lie. This company is unethical and provides poor customer service. I openly recommend this to anyone who wants to have a stress-free vacation (like how it should be!). I mean surely they rent because they need the income and they act like we are peasants and they are doing us a favor- how despicable that their is not one person out there willing to negotiate a "rental" of which they give nothing but rooms for a family that is trying to find a base for Xmas and a few months after because of a family emergency. Please be careful when you book through Vrbo, hotels are a MUCH BETTER option!! While Vrbo is not party to any transaction between users, we do our best to foster cooperation between Hosts and Guests so that they can find the best solution for both. VRBO and the owner refuse to give us a refund or even to allow a change of dates. It was such a positive experience renting this house, we will definitely do it again when we come back. I pressed the heater about 6 times but the temperature wouldn’t stay at 76, so I decided to text the owner very politely and ask her if the thermostat was working. So I wrote a long one-star review explaining how the property owner left us with nowhere to stay on the day of our trip, without an explanation from her, in a town that had been completely booked up for weeks. Copies of all our actual guest reviews from VRBO. Thanks for a great holiday! Trust and transparency are cornerstones of the Vrbo partner community. It was so nicely furnished, and had plenty of room to seat everyone for meals, and just enjoying each other. Their website was not working properly. 2,640,320 reviews on ConsumerAffairs are verified. He offered us a ridiculously unsuitable replacement, which we declined. I called VRBO, they called the property owner and were told there was a septic tank issue and we couldn't stay there. Where should I start, I am not someone that likes giving bad reviews but they kind of forced me to. Communication with my host was incredible, he was kind, helpful and very understanding as to why we had to cancel. After you read these reviews, you will want to book your stay at luxurious Casa En Las Rocas too! However, I am taking the time to write this because I’m in shock and I truly believe this situation was completely unfair and unethical. Close enough to Disneyland to walk. Already tagged. Already tagged. Worst experience of my life. All reviews are moderated by HomeAway before being posted, which may take up to a week. Homeaway/VRBO owners - are you star rating your guests? Due to Covid 19 our holiday to Turkey was cancelled in May 2020. Well, we never were. Click Reviews. Discover properties in destinations that everyone dreams of visiting. There were eight of us who had not seen each other for awhile and we chose Kate's as a "destination" event worth travelling for! Our last two rentals have been nothing but trouble. I spoke to VRBO and they said the best that they can do is refund me which would take 5-7 working days. Is the review from the property owner on the guest something new? Beach house? My review simply said that the only properties available when the owner cancelled on us were $1,900/night and up. We wanted to see what the competition of Airbnb holds. Unfortunately, it needs a little bit of work before we can post it to our site. VRBO has two plans - an annual plan for $499 flat fee, or a 5% owner fee. I booked two properties that were already occupied. Her constant texts at that time of day and her previous behaviors the few times I had observed her in person made me feel like she wasn’t very balanced psychologically and I just didn’t’ want to risk it. Owner # 560859 had guest book on 5/30/20 (Guest booking # HA-ZFT3NC), guest completed stay on 7/5/20. cabinhost. We will never book with VRBO again we, and everyone we know will support a legit website, not a scam that steals our money. Renters beware of this property. It has been recently remodeled and is beautiful inside. They even denied giving us the offer to start with. I got one hour of sleep that night and at 6am packed everything into my car and left the property. On average, properties with 20 or more reviews see an 80% performance improvement. The reviews are private during this 14-day period. GUEST REVIEWS ★★★★★ 5/5 10 star stay. We've been avoiding VRBO and Home away since they started charging a fee to rent properties. We will use Ladonna again for our next adventure out with the family.“, “We took our children and grandchildren to Disneyland for a family vacation. It’s not that the thermostat wasn’t working, but every time I tried to put the temperature above 70 (this is in late November), she would immediately turn it off. We do encourage Hosts to work with Guests during this uncertain time. The 'merged' note attached suggests the two names are now one and that former HomeAway reviews have been incorporated onto this site.HomeAway.co.uk is still being reviewed on Trustpilot. I've been attempting to make our final payment for more than two weeks and have been completely unsuccessful. We most definitely recommend this house. We had 6 adults and 4 kids under 8 years old and the security to the pool kept the kids from wandering to the pool area. Curious as we are, we signed up and kicked-off our first-hand review of Vrbo. The Vrbo community offers families an array of rental property types such as condos, cabins, lake rentals, beach houses, and more. I've been in contact with the property owner, but have received no responses from a Vrbo agent. This has honestly been the worst experience of my life. When I got a chance to stop at a gas station I simply blocked her number. Review your guest on HomeAway or VRBO drive property reviews. Review: Before there was AirBnb , VRBO and it’s affiliated companies (Home Away and VacationRentals.com), were the only games in town if you wanted to earn a little extra money renting out a vacation home — or a room in your own home to travelers on vacation. ”, Cold Canucks (Alberta, Canada) – Destination 12, “We have stayed in many homes near Disneyland and this home is by far the best. After five weeks he has not refunded any of our money, and VRBO wrings it hands and does nothing. Vrbo withholding £1950 due refund not being within company guidelines, I have used Vrbo more than 30 times but never again…. One rents a "holiday" place not to pay double or triple what one would pay for a house, these are not B&B that offer a meal but mere rentals and even if they have space available and we are amongst the worst times in history , not to add that it's freezing and full winter most of these owners do not even want to negotiate a rental to keep the place occupied. Already tagged. LaDonna is very attentive and responsive. Remember to do this as soon as your guests check out and make sure you submitted it on time. I was very cold that day and decided to turn up the heater. Worst experience of my life. In April 2020 I agreed with the agent that we would postpone it to May 2021. We require contact information to ensure our reviewers are real. They are allowing home owners to refuse refunds when beaches are closing, travel restrictions in place. Contacted him again after a week only for him to tell us that the property is no longer available for the new dates and suggested another ( more expensive property). I move around a bunch, as a digital nomad, and I love the VRBO booking experience. I was in shock and immediately called Vrbo at least 20 times throughout the night because I kept on getting transferred and/or disconnected every single time. However, if a star rating doesn’t match the content of the review, you may request a correction up to 60 days after submission. Next time we will allow an extra day to just stay around the house and relax and enjoy the pool. Check out what our guests are saying on VRBO Zihuatanejo. Unfriendly if not arrogant and frequently incompetent customer service. I contacted the owner of the property and and told her that our flights been canceled and asked her for a full refund, but she refused, I contacted Vrbo and asked them to help us, and talk to the owner to give us a refund our a credit so we can book the trip, they could not do anything and they do not have any control over any owner. The agent then got in touch with me saying the owner had decided not to rent the villa out in 2021. The home is very close to Disneyland and has easy access to the parking structure. However, with my plan to quarantine and how uncomfortable I was staying there and thinking about not wanting to trigger a psychologically unbalanced person, I let Vrbo know at 3 am Monday morning, November 30 that I was in the process of packing and I was going to leave first thing in the morning. Top destinations to rent a vacation rental | Vrbo To help with bookings, call our support phone number:1-877-202-4291 She started sending me screenshots of the current temperature of the home; that’s when I realized that she could see and control the temperature of the home from her phone. I was freezing and upset that I had paid so much money and this crazy lady didn’t even let me turn on the heater. But in ... Poor, poor HA owners who think HA is providing guest reviews as a … They got hold of the guy that owned the apartment and he said he had no idea I was coming and that the apartment hadn't been available for booking all year due to covid. Please revise your review so that it meets our content guidelines, which you can see here. Our family lost $1800 and many other families are losing with no regard! Find out how to get more reviews by taking advantage of Airbnb guest reviews. Thinking this was a mistake, I spent over 2 hours on different days with different reps explaining that my review was submitted immediately following my stay, and I had only just received notification, 3 weeks later, that I needed to change it. The property name The Smiling Elk and the owner is Kim Sherman. Contrary to my fears, the villa, the views and the service all turned out to be excellent. Nobody paid us to write these lines. Great conversations with the owners beforehand, and love the opportunity to negotiate on price and other policies. Then she started texting me non stop for hours, like a completely crazy person. There were 8 adults and 8 children. 56 Reviews. A few days after our trip, VRBO sent me a link to review the property. “This house was more than we could have dreamed of. I kept checking both sites every day and about 3 weeks prior to our trip, a new listing popped up for a cute 2 bedroom/2 bath house with a fenced yard in Temecula's wine country and I booked it. Great Vacation Home with Kids and Grandchildren!!!!! We had a 43 foot motorcoach and it fit in the driveway and off the street. If you wish to remove a review for any reason, you will be unable to resubmit a new review. Guest ratings help fellow owners get a sense for the traveler before they arrive. So we booked the new property that was way further from Yellowstone than the original one expecting to be reimbursed the difference. My review simply said that the only properties available when the owner cancelled on us were $1,900/night and up. The traveler and owner or property manager have one year to provide their review. The best way is WOM from a friend or relative who has stayed someplace, plus detailed pictures, and ask the owner for the address so you can google it and look for bad reports elsewhere or to map it exactly. I explained the situation, gave them access to the conversation, told them if she texted me one more time I would file a police report, and demanded a refund ONLY for the nights that I wouldn’t be staying there. So I dug up the credit card charge, the VRBO payment confirmation email, and the VRBO email that provided me with the front door code to access the property. I booked accommodation In Portugal for a wedding next year 06/2021, due to covid it’s been postponed to the following year. We loved this experience and will definitely rent houses from now on. the owner's don't generally post them, but they can remove bad ones. They can be reached at 877-228-3145 or 512-782-0805, or you can visit http://help.vrbo.com/ and click on the Contact Us button at the bottom of the page. Reviews from our guests at The Houses on Manzanita Beach, that were originally posted on Airbnb and VRBO Manzanita, Oregon. Rate your experience with your guest from 1 - 5 stars for each of the four criteria. 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